Nelson
All available service information for the SOH15 models
Cooker Nelson
Spare parts
Refer to the product's data badge for the correct model and serial number information.
Manuals
The user manual helps use and maintain the product safely and efficiently. The installation manual is intended for qualified installers.
Technical details
All product details in one overview.
Frequently asked questions
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Using incorrect pan sizes can cause heat to escape to surrounding areas. It can also slow down your cooking time. So, why settle for mediocre meals when you can quickly achieve perfect results with the right equipment? Check out the “Safe Cooking” chapter in the user manual to find the ideal pan size for your appliance.
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Only operate the stove with the type of gas (propane or butane) and pressure, as indicated on the rating plate.
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We do not recommend modifying the appliance in anyway.
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The appliance is manufactured to heat food and as a result certain areas will become hot. Touchable surfaces like knobs and handles should remain within a safe touchable temperature. If you are concerned about these temperatures, please contact your dealer who can measure the temperatures to ensure they are correct.
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Does your oven have a grill / grill function? Note that the grill function may only be operated with the grill door open. The following applies here:
- Grill switched on – grill door opened or tilted
- Grill switched off – grill door closed
Note: More and more Thetford appliances with a grill have a safety device that prevents the grill from operating when the grill door is closed. As soon as the grill door is closed, the gas flame goes out.
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We recommend using warm, soapy water – rinse and dry thoroughly. For further information, please refer to your owner’s manual.
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Always remove any spills or contamination immediately after use with soap and hot water. Towel dry the surface with a soft cloth. Use a non-abrasive multi-purpose cream cleaner and a nylon scourer pad to clean more stubborn dirt or grease. Use a proprietary stainless steel cleaner or polish to remove superficial surface scratching.
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There may be a flat metal retaining clip that has broken from the knob. Please contact your dealer who can replace under warranty or supply this if the appliance is outside the 3 year warranty.
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If burner has not lit within 15 seconds, release knob and wait at least 1 minute before repeating operation. If it still fails to ignite, contact your dealer.
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Spares are available from your local dealer or service centre. Spares are also available from a range of wholesaler outlets including Leisure Spares 01423 320009.
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The cooker should be installaed as per the manufactures recommended installation instructions and should only be installed by competent qualified persons. Local laws should be adhered to when installing gas appliances.